& No Show Policy
We all get busy, and I understand that special circumstances are unavoidable and cancellation of all or part of your appointment may be necessary. If you find yourself unable to keep an appointment or need to adjust your requirements, I kindly request at least 24 hours notice. This courtesy enables me to schedule another client at this time. If 24 hours notice isn’t given, there will be a charge of 50% of your booked appointment. If you do not show up, you will be charged 100% of the booked appointment. This will need to be paid before another booking can be made, and future bookings may need to be paid in advance if it happens regularly. If you can transfer your appointment to someone else, then I am happy to accommodate that (unless a patch test or prior consult is required i.e. Tinting or TrueBrow™) - likewise if I can fill your cancelled appointment myself with a client then I will waive the cancellation fee.
Reminder Texts will normally be sent out, as a courtesy, prior to appointments, but ultimately it is your responsibility to remember the appointment you booked for yourself and not rely on the reminder. If you are unwell at all, or have household members who are sick, please reschedule your appointment. I will understand and be happy to try and help out with times, rather than have to close the salon due to being unwell.
Cancellations and ‘no shows’ have a significant impact on my business, so when I enforce my cancellation policy I trust you, my awesome clients, understand and support my need to do so.
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